Refund & Return Policy

START OF REFUND & RETURN POLICY TEMPLATE

Say whether you accept order cancellations prior to you shipping out the order, and if so, explain in detail the process the customer can use to cancel their unshipped order.

For Defective Products:

When the product is incorrect, damaged by the carrier, or defective in another way:

Say whether you do or don’t accept returns.

If you don’t accept returns, then you can ignore all of the instructions below in the “For Defective Products” section.

Specify how you accept returns (by mail, in store, or at a kiosk).

Explain the process for contacting you to send back the return. Provide step-by-step instructions.

Specify whether you offer a downloadable return label, if there is a return label in the initial shipment, or if the client is responsible to create their own return label.

Specify whether the client has to pay for return shipping.

Specify how many days the client has to return the product, and say when the clock starts ticking (e.g. is it 60 days from the date of the order, or the date of the client receiving the package from you)?

Specify whether you accept returns of used products.

Specify whether you charge a restocking fee.

Say how long it takes for you to refund the client. If the clock doesn’t start ticking until you receive the return from the client, say that.

Specify whether you refund the original shipping cost.

Specify with what payment method you process the refund (e.g. say if you process the refund using the same form of payment used to make the original purchase).

For “Customer Remorse”:

When you purchased the wrong product, it doesn’t fit, or you no longer want the item: